Reporting Public Service Issues

Good afternoon, neighbors!

With the spring weather comes great days of sunshine,  but also lots of rain, sleet, winds, and storms. As this kind of weather occurs, drains can become plugged and start to flood streets and sidewalks, potholes can form, and you might be in need of some help.

We’d like to make you aware of some steps you can take to report these issues.

A public services issue is any issue pertaining to streets, sewers, and sidewalks (public property in your neighborhood). For example, if you see a pothole needing repair, a street flooding, or tree branches that have fallen onto the sidewalk or street, these are public service issues.

To report these issues, please call the Public Services Department through the following information:

Public Service General Office:

517-483- 4455

publicservice@lansingmi.gov

http://lansingmi.gov/397/Public-Service

120 E. Shiawasee St.

24/7 Maintenance Line: 517-483- 4161.

Lansing Connect: 

Lansing Connect is an online and smart phone application that enables to identify quality of life and environmental issues and report them to the appropriate department for quick resolution. Once you have submitted an issue, you track resolution efforts within Lansing Connect or via the web.

Lansing Connect is free to download and use (http://lansingmi.gov/1371/Lansing-Connect)

1. Launch the app on your mobile phone

2. Click “report an issue” on the home screen

3. Snap a picture, video or sound clip

4. Click the “use / attach / escape” button depending on your phone

5. Select an issue category

6. Fill out the details regarding the issue

7. Click “submit”

As always, feel free to contact the Neighborhood Resource Team with any questions you may have.

Happy Neighboring!

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